Privacy Policy

Who we are

Al Noor Travel UK is a trading name of Travixum Ltd, a company registered in England and Wales (company number 13555073). We hold ATOL licence 12192. For the purposes of UK data protection law, Travixum Ltd is the "data controller". This means we decide how your personal information is used and we are responsible for looking after it.

• Office address: Suite No. 5, The Old Dispensary, 30 Romford Road, Stratford, London, E15 4BZ
• Phone: 0203 744 1300
• Email: [email protected]

This policy covers our website, www.alnoortravel.co.uk, and any contact you have with us by phone, email, WhatsApp or in person at our office.
We handle your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

The information we collect

We only ask for details we need to plan, book and deliver your trip. What we collect depends on how far along you are with us.

How we collect it

Most information comes straight from you. You give it to us when you:

• fill in the "Let's plan your Umrah" form or any other form on our website
• phone us, email us or message us on WhatsApp
• visit our Stratford office
• send us documents for a booking or visa

Some technical information is collected automatically through cookies when you browse our website. We may also receive details from a group leader, mosque or family member who books on your behalf.

Booking for other people

If you give us details about family members or others in your group, please make sure they know and are happy for you to do so. Show them this policy if you can.

How we use your information

The law says we must have a valid reason, called a "lawful basis", each time we use your details. The table shows what we do and the reason we rely on.

We do not use your information to make automated decisions about you, and we do not sell your details to anyone.

If you choose not to give us information we need for a booking, such as passport details, we may not be able to arrange your trip.

Sensitive information

Some details need extra care under the law. These are called "special category" data. For a Hajj or Umrah trip, this can include:

• Health information, such as vaccination records, medical conditions or mobility needs
• Religious belief, which may be clear from the type of trip you book with us

We use this information only where it is needed to arrange your pilgrimage, meet visa rules or keep you safe and comfortable while you travel. Where the law requires it, we will ask for your clear consent first. You can withdraw that consent at any time, but this may mean we cannot provide some parts of your trip.

Only staff who need this information to handle your booking can see it.

Who we share your information with

We cannot arrange your trip without passing some details to the people who provide it. We share only what each one needs.

• Travel suppliers: airlines, hotels in Makkah and Madinah, transfer and transport companies, and ground agents in Saudi Arabia and other countries on your route
• Visa and Hajj bodies: the Saudi Ministry of Hajj and Umrah, the Nusuk platform, embassies and approved visa agents
• Payment and banking partners: our payment provider and bank, to process deposits, instalments and refunds
• Travel insurers: only if you ask us to refer you
• Service providers: companies that host our website, run our email and phone systems or store our files
• Regulators and authorities: the Civil Aviation Authority (for ATOL), HMRC, border and immigration authorities, the police or courts, where the law requires it
• Professional advisers: our accountants, solicitors and insurers

If our business is ever sold or merged, customer records may pass to the new owner, who must keep following this policy.

Sending information outside the UK

Hajj and Umrah take place in Saudi Arabia, so your details must be sent there. They may also go to other countries where airlines, hotels or tour partners are based, such as Turkey or Jordan for Islamic tours.

Data protection laws in these countries may differ from UK law. Where we can, we use safeguards approved under UK law, such as standard contract terms. In other cases the transfer is needed to carry out your booking, and it would not be possible to deliver your trip without it.

How long we keep your information

We keep your details only for as long as we have a real need for them.

When the time is up, we delete records safely or remove anything that could identify you.

How we keep your information safe

We take sensible steps to protect your details from loss, misuse and access by the wrong people. These include:

• secure, encrypted connections (HTTPS) on our website
• password protection and limited staff access to booking systems
• staff training on handling customer information
• written agreements with suppliers who handle data for us

Card payments are processed by IMRAN. We do not store your full card number on our own systems.

Please take care with what you send over WhatsApp or email, as no method of sending information over the internet is fully secure. If we ever become aware of a data breach that puts you at risk, we will tell you and the Information Commissioner's Office as the law requires.

Marketing messages

We would like to tell you about new Umrah packages, Ramadan and December offers and Hajj updates, but only if you want to hear from us.

• We send marketing by email, text or WhatsApp only if you have agreed, or if you are an existing customer and we are telling you about similar services.
• Every marketing message includes a simple way to stop.
• You can also opt out at any time by emailing [email protected] or calling 0203 744 1300.

Opting out of marketing does not stop service messages about a booking you have made, such as payment reminders or flight changes.

Cookies

Cookies are small files placed on your phone or computer when you visit a website. We use them to make our site work and to understand how visitors use it.

You can accept or refuse non-essential cookies through the cookie banner on your first visit, and you can change your browser settings to block or delete cookies at any time. For full details, see our Cookies Policy.

Our website has links to other sites and services, such as WhatsApp. We are not responsible for how those sites use your information, so please read their own privacy policies.

Your rights

UK law gives you clear rights over your personal information. You can ask us to:

• See it: get a copy of the information we hold about you
• Fix it: correct anything that is wrong or out of date
• Delete it: erase your details where we have no good reason to keep them
• Limit it: pause how we use your information in certain cases
• Move it: receive your details in a common format or have them sent to another company
• Object: stop us using your details for marketing or where we rely on legitimate interests
• Withdraw consent: change your mind at any time where we rely on your consent

Using these rights is free in most cases. To make a request, email [email protected] or write to our office address. We may ask for proof of identity, and we will reply within one month.

Children

Families often travel together, so we do collect details of children and infants as part of a booking. We only accept this information from a parent or guardian. Our website is not aimed at children, and we do not knowingly collect details directly from anyone under 18.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can try to put it right.
You also have the right to complain to the UK regulator, the Information Commissioner's Office (ICO):

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113

Changes to this policy

We may update this policy from time to time, for example when the law changes or we add new services. The latest version will always be on this page, with the date shown at the top. If a change is significant, we will let you know by email or on our website.

Contact us

For any question about this policy or your personal information, get in touch:
Al Noor Travel UK (Travixum Ltd) Suite No. 5, The Old Dispensary, 30 Romford Road, Stratford, London, E15 4BZ Phone: 0203 744 1300 Email: [email protected]